Refund policy
At Vuqzo.store, your happiness is important to us! ❤️ We want you to have a great shopping experience.
- 📦 1. Return Policy
You can request a return within 7 days of receiving your order if:
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❌ You receive the wrong product.
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📦 Your product arrives damaged.
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⚠️ Your product has a defect.
Products must be unused and in their original packaging.
💰 2. Refund Policy
If your return is approved, we will process your refund within 7–14 business days.
Your refund time may depend on your payment method. 💳
🔁 3. Exchange Policy
If you receive a damaged, defective, or wrong product, you can request an exchange within 7 days of delivery.
Exchanges depend on product availability. ✅
🚚 4. Return Shipping
If we send you a damaged or wrong product, we will cover the reasonable return shipping cost.
For other approved returns, shipping costs may be your responsibility.
🚫 5. Non-Returnable Products
Products that are used, damaged by the customer, or missing important packaging may not be accepted for return.
🛍️ 6. Order Cancellation
You can request cancellation before your order is shipped.
Once your order has been shipped, cancellation may not be possible.
📩 7. How to Request a Return
Follow these easy steps:
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📲 Contact our customer support team.
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🧾 Share your order number.
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📸 Send photos or videos if your product is damaged or incorrect.
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✅ Wait for our team to confirm your return request.
Please contact us before sending any product back.
💌 8. Contact Us
For help with returns, refunds, or exchanges, contact us:
🏪 Store: Vuqzo.store
📧 Email: Add your support email here
📱 WhatsApp: Add your contact number here
Thank you for shopping with Vuqzo.store! 🛒❤️
Your trust means everything to us. 💖